SMS Messaging Privacy Policy
This SMS Messaging Privacy Policy explains how Northland Drying (“Northland Drying,” “we,” “us,” or “our”) collects, uses, and shares information in connection with our text messaging (SMS/MMS) program. It applies to mobile numbers and messaging consent for the program described at https://sms.northlanddrying.com/.
Our primary business website is https://www.northlanddrying.com/. This policy is specific to SMS and supplements any general privacy practices on that site.
1. Business identity and contact
Northland DryingPet food ingredient manufacturing and co-manufacturing
Arlington, Minnesota, United States
Email: josh.holwell@northlanddrying.com
Phone: (763) 373-9431
Website: https://www.northlanddrying.com/
2. Information we collect in connection with SMS
- Mobile telephone number you provide
- Your name, role, and company affiliation when provided with the number
- Consent status (opt-in / opt-out), method of consent, and timestamps
- Message content you send to us (for example STOP, HELP, or free-text replies)
- Delivery receipts, carrier error codes, and messaging metadata
- Business context tied to a message (for example shipment ID, schedule reference, or account note)
3. How we use SMS-related information
We use this information only to:
- Send the operational SMS messages you consented to receive
- Honor opt-out and help requests
- Troubleshoot delivery and maintain service reliability
- Comply with law, carrier rules, and A2P 10DLC requirements
- Keep records of consent and messaging activity
We do not use SMS program information for unrelated purposes.
4. No sale or marketing sharing of mobile information (required disclosure)
We do not sell your personal information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not share or sell mobile phone numbers, SMS opt-in data, or messaging consent status with third parties or affiliates for their own marketing or promotional purposes.
We may share SMS-related information only with service providers that process data on our behalf to deliver messages and operate our systems (for example, our messaging provider Twilio Inc.), and only as needed for those services under appropriate agreements.
5. Opt-out and your choices
You may opt out of SMS at any time by replying STOP (or other supported opt-out keywords). You may also contact josh.holwell@northlanddrying.com or (763) 373-9431. After opt-out we send a confirmation and stop further program messages unless you opt in again.
6. Data retention
We retain consent records, opt-out records, and delivery logs for as long as needed for the business relationship and for a reasonable period afterward for legal, audit, dispute, and carrier-compliance purposes. Message content is retained according to our operational retention practices.
7. Security
We use reasonable administrative and technical measures appropriate to the nature of the data. No method of transmission or storage is completely secure.
8. Children
This SMS program is not directed to children under 13. We do not knowingly collect SMS opt-in information from children under 13. If you believe a child has provided a mobile number, contact us and we will delete the information.
9. Changes to this policy
We may update this SMS Privacy Policy. When we do, we change the “last updated” date above. The current version is always available at https://sms.northlanddrying.com/privacy.
10. Contact us about privacy
Questions about this policy, opt-out, or requests regarding SMS program information:
Northland DryingArlington, Minnesota, United States
josh.holwell@northlanddrying.com
(763) 373-9431